Customer Service Representative

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail oriented and highly organized professional with extensive experience in customer support, problem
solving, and process improvement within a fast-paced BPO environment. Demonstrated ability to handle
complex customer concerns, maintain accurate records, and ensure compliance with company policies and
procedures. Recognized as a Subject Matter Expert (SME) for strong analytical thinking, attention to detail, and
commitment to accuracy. Proficient in Microsoft Office Suite, data management documentation, and performance
tracking. Possesses excellent communication and organizational skills with a proven ability to work
independently in remote environments.

Skills & Experience

Skills

Multitasking 2-5 Years

Conflict Resolution 2-5 Years

Written Communication 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

Crm software 2-5 Years

Active Listening 2-5 Years

Compliance 2-5 Years

- Customer Service 2-5 Years

Cost Estimate > Microsoft Excel 2-5 Years

Customer Account Management 2-5 Years

Data Entry & Record Management 2-5 Years

Verbal Communication 2-5 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 2-5 Years

• Time Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Customer Service Representative / Subject Matter Expert

Moder · December/2023 – Present

Maintained customer account records and resolved account concerns using CRM software. Promoted to SME within 10 months. Achieved KPI targets for quality, productivity, and satisfaction. Contributed to 15% increase in customer retention.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In