Outline
Looking for Full-Time work (9 hours/day) at $5/hour
High School Diploma
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
identify quality issues. * Create test plan components executing the plan and
following all activities in the plan to ensure that all the objectives are met and that the solution works asexpected. * To make sure that testing is well-defined
planned and executed. We as an analyst does this by ensuring that every
phase and feature of the software solution is tested and that any potential
issue is identified and fixed befo
* Handled complex, aging and escalated admin tickets endorses by Customer
Care Team.
* Provided assistance to customers and engineers with their
licensing issue or query.
* Intake calls with customers or engineers regarding
admin and licensing concerns.
* Assisted the customers in raising online tickets.
* Helped the customers in
connecting and escalating concerns to engineers.
* Answering inbound calls and emails.
* Reaching out to customers via outbound calls and
emails regarding the status of their tickets.
* Assisted guests in placing and tracking online orders.
* Helped the
customers with their online order issues and assisted them in processing
refunds, returns, and replacements.
* Assisted store team members in
processing in store returns.
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