Skills
Good communication, problem solving, attention to detail, and resourefulness, Time Management, Technical Proficiency, Attention to Detail,
2-5 Years
Experience highlights
ADMIN STAFF, SCHEDULER, AND CCTV OPERATOR
Massive Security
·
March/2023
–
Present
Maintaining files, databases, and other records to ensure information is easily accessible.
Answering phone calls and archiving documents related to invoices and employee records.
Proficient in using computer software and applications, including word processing, spreadsheets, and email.
Monitoring employees’ clock-in and clock-out times.
Reviewing the accuracy of all supporting documents before forwarding them to the team.
Managing multiple tasks and prioritizing effectively.
Navigating the comp
VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE
Terry's Florist
·
January/2022
–
Present
Places both website and direct product orders with florists across various U.S. states using RingCentral as the primary communication platform, and utilizes floral wire services such as Florists' Transworld Delivery (FTD) and Bloomnet.
Primarily uses the company CRM, ASANA, and Microsoft Excel for order tracking, sales monitoring, and organizational purposes.
Effectively handles concerns and resolves complaints from both florists and customers by providing practical and timely solutions.
BARISTA/ BARISTA TRAINER/ COFFEE MASTER/ MARKETING SPECIALIST
Starbucks Coffee Company
·
September/2019
–
Present
Displayed exceptional communication skills and delivered excellent customer service while educating the community about the company and its mission.
Greeted customers warmly, answered inquiries, assisted in locating items, and provided an outstanding in-store experience.
Ensured all marketing collateral, promotional items, and retail products were properly set up, complete, and well-organized.
Processed payments, verified pricing and quantities, balanced the cash register, and generated sales re