Skills
Customer Support > Email Support
1-2 Years
Customer Support > Technical Support
1-2 Years
E-Commerce > Amazon
6 Months to 1 Year
Computer Technician
10+ Years
virtual assistant
2-5 Years
Experience highlights
Appointment Setter/Lead Generation Specialist
Dygital Dynamic Call Center Services
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April/2024
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Present
I worked in different positions within my employment as an appointment setter, email agent, Lead Generation Specialist, and I interviewed technicians who could qualify to work for the Barrister account, also handled and worked on Solar Campaign, sending proposals and answering emails for a client.
Service Delivery Specialist
Dygital Dynamic Call Center Services
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February/2023
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Present
I work as a Service Delivery Specialist for Barrister Global Services Network. We do outbound calls, update call status of an IT technician if the IT was able to get to the location. Be able to call IT technicians to check if they can visit the site, what time and they will also call the customers to give updates for the work orders. To also scout and recruit IT technicians. Later on, I was able to work as an ADM, who also does the same work but with more complicated cases to handle
Appointment Setter
TBPO
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August/2020
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Present
I work as an appointment setter and we do outbound sales for healthcare and life insurance for elderly people.
Customer Service Representative
Quantrics
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July/2019
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Present
I work as a CSR and handled inbound sales. We offer and sell tv packages, home phone and internet packages. We also offer iPhones.
I was also able to work as a QA for the team for 4 months.
Email, Chat, Voice
Concentrix
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October/2018
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Present
I work as E-mail support and later on, worked for a blended support. We assist drivers to re-compute their pay and send the correct computation via email. Also assisted customers through chat and through phone support.
