Experience highlights
Head Of Sales and Customer Service
RLITS Group - Swiss Credit Consultants
·
April/2023
–
/
Own all plans and strategies for developing business and
achieving the company’s sales goals.
Assists in the development of the sales plan.
Prepares forecasts and KPI reporting for the sales leaders, CRO,
and upper management, for use in organizational planning,
financial forecasting, budget setting, and strategic planning.
Land and expand: build process and funnel for manual top-down
reach out, onboarding, activation, and expansion.
Evangelize the product and personally help close largest deals
Operation Manager
RED By NEM TRAVEL AND TOURISM LLC
·
August/2018
–
/
FAMILY BUSINESS IN PHILIPPINES and UAE.
Administer, and monitor the travel policies, guidelines, and
budget for businesses and travel agencies. When working for
travel agencies, they will assist customers with travel plans and
itineraries. When working for cooperations, they will make
business travel arrangements for executives and employees.
Planning travel accommodations, booking flights, hotels, car
rentals, and coordinating activities.
Senior Workforce Management Analyst
Tanfeeth LLC (Emirates NBD)
·
December/2014
–
Present
Ensure daily service levels are met within the Emirates NBD
contact center team.
Manage phone/email queues of individual associates, as well as
alerting team leadership of outliers in schedule adherence and
other variances.
Assist with work schedules for all associates and must identify
and seek to proactively resolve workflow headcount deficiencies
and overages with Call Center Manager.
Responsible to make adjustments to staffing proactively based on forecasted volume and real time adjustments.
Team Leader
Control Risks LLC
·
March/2012
–
Present
Handle four maritime watch-keepers and assist in training and
development.
Man emergency contact telephone to provide 24/7 cover alertMaritime management if urgent assistance is required.
Act as the first point of contact out of office hours to respond to
consultant/ agent queries by telephone and email.
Assist in the effective operation and monitoring of the Security
team's GPS system during the respective duty shift.
Aftersale Customer Service
EGMA Optical Lens Factory LLC
·
August/2011
–
Present
Ensure that all collection order forms are properly received and
recorded.
Performs quality checks on products before shipping to clients.
Prepared invoiced for all frames and sunglasses sent to clients.
Receive shipments from different optical shops from local,
domestic, and international.
Respond to client inquiries regarding product specifications,
delivery schedules, and invoice copies whenever necessary.
Prepare weekly and monthly monitoring from local and GC.