Skills
Customer service (phone, email, chat), live chat support, billing, collections, tech support, troubleshooting, sales support, and upselling.
5-10 Years
Experience highlights
Advisor 1/Collections Specialist
Concentrix
·
October/2023
–
/
Pearson – Concentrix | Oct 2023 – Present
Responsible for handling inbound and outbound calls to follow up on overdue accounts, assisting customers with billing concerns, negotiating payment arrangements, and updating account information. Ensured timely resolution of collection issues while maintaining a professional and customer-friendly approach. Maintained accurate records using internal systems and met performance targets consistently.
Technical Support / Sales
Telus International
·
April/2022
–
Present
Provided technical assistance and troubleshooting for mobile and internet services via phone and chat. Assisted with account setup, connectivity issues, and device support. Promoted products and upsold services based on customer needs, ensuring a balance between problem resolution and sales conversion.
Billing & Collections Support
Sykes Asia
·
September/2020
–
Present
Handled billing inquiries and payment issues through email and phone support. Processed adjustments, refunds, and account updates while maintaining accuracy and compliance. Followed up on overdue payments, negotiated payment terms, and maintained positive customer relationships.
Sales Supervisor
Wrangler Philippines
·
November/2014
–
Present
Managed daily operations of the retail store, including inventory, sales reporting, and team supervision. Trained and coached staff on customer service and product knowledge. Achieved sales targets consistently and implemented promotions to drive foot traffic and revenue.
