Operations Leader / People Development Advocate / Process Improvement & Client Success Champion

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A passionate leader and operations professional with extensive experience in customer service, people management, and business operations. Throughout my career, I have led diverse teams, developed talent, improved operational performance and strengthened customer relationships across multiple industries. I thrive in fast-paced environments where collaboration, innovation, and continuous improvement are critical to success.

My strengths include leadership coaching, performance management, process enhancement, workforce optimization, and data-driven decision-making. I am committed in creating an environment where individuals can grow, succeed, and contribute meaningfully to organizational goals. I take pride in building high-performing teams, driving service excellence, and delivering measurable business results while maintaining a people-first leadership approach.

Skills & Experience

Skills

Office and Administration > Data Analytics 2-5 Years

Team Leadership 10+ Years

Process improvement 5-10 Years

- Customer Service 10+ Years

Client Relations 10+ Years

Coaching and Mentoring 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

Performance Management 10+ Years

Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

Experience highlights

Senior Team Leader – Service Chat

[24]7 Customer Philippines, Inc. · January/2016 – /

Oversee Team Leads ensuring service levels met. Analyze trends, create performance improvement plans, prepare client reports and lead calls. Assist Operations Manager with engagement, rewards and R&R identification.

Team Lead – Service Chat

[24]7 Customer Philippines, Inc. · January/2015 – Present

Managed performance of Operations group. Measured performance, developed skills through coaching and mentoring in non-voice environment. Provided performance feedback.

Team Lead for Mobiles – Connect on the Move

Teletech · November/2013 – Present

Led consultants team to achieve operational targets. Guided team on customer service principles and product knowledge development. Sustained strong performance levels.

Team Lead for Immersion – Customer Account Enquiry

Teletech · April/2013 – Present

Supported and guided trainees with necessary skills and knowledge for Operations success. Equipped team to achieve goals and prepare for operational roles.

Team Lead for Customer Excellence Team

Teletech · April/2012 – Present

Handled escalations and support as offshore counterpart of Telstra CRG. Managed customer excellence operations and provided technical resolution support.

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