Skills
Customer Support > Customer Relationship Management
5-10 Years
Experience highlights
CSR
DME Service Inc
·
April/2022
–
/
I handle email, inbound and outbound calls in assisting our members to process their medical device in a timely manner. I discussed estimation of benefits through their insurance, order status until their supplies has been delivered to them. I also served as a subject matter expert assisting new hires by sharing process knowledge and handling scenarios.
CSR
Teleperformance Phils
·
March/2019
–
Present
I worked as a CSR handling back office account for a year communicating with member through email and outbound calls. We have pipelines that needs to be updated making sure that the documents needed to release the member's medical device is up to date to ensure that they will receive the supplies on time based on their insuranxe policy.
After a year, I also handled inbound calls assisting member to their reorder process.
