Skills
~Data Entry
10+ Years
- Customer Service
10+ Years
Customer Support > Email & Chat Support
10+ Years
Design > Graphic Design
2-5 Years
Office and Administration > Quality Assurance
5-10 Years
Leadership
10+ Years
Records Management
5-10 Years
Payroll Management
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Design > Canva Graphic Design > Video Editing
2-5 Years
Experience highlights
Admin - Payroll & HR Systems
Saint Peter Claver Hospital, Inc.
·
May/2020
–
Present
Managed employee payroll and 13th Month Pay processing. Prepared employment contracts and Doctors' MOA. Processed leave requests. Maintained secure 201 files and personnel records.
Team Leader – Claims/Records
Saint Peter Claver Hospital, Inc.
·
January/2018
–
Present
Led daily team operations including scheduling, task delegation, meetings, and performance tracking. Provided client assistance on claims. Coordinated with providers to resolve concerns.
IT/Encoder – Claims/Records
Saint Peter Claver Hospital, Inc.
·
January/2018
–
Present
Provided direct client assistance regarding claims. Maintained accurate and confidential customer and medical records. Supported department leaders in streamlining operations.
Customer Service Representative | KYC/Fraud Officer
Sky Arrow Technologies Inc.
·
January/2014
–
Present
Delivered responsive support for account and service concerns. Reviewed customer information to identify fraud and protect accounts. Collaborated on issue investigation and resolution.
Senior Relationship Officer/Team Leader | Quality Assurance
STELLENT Services Corp.
·
January/2007
–
Present
Led team performance through task delegation and coaching. Conducted QA reviews for service quality. Screened clients against watchlists and PEP lists. Performed KYC reviews.
