Skills
Transcription
2-5 Years
Call Center Agent with retail and sales/telco experience
2-5 Years
Quality Analysis
2-5 Years
Customer Service Representative
5-10 Years
Cross - functional skills
5-10 Years
Accounting > Financial Accounting > Analysis
2-5 Years
Customer
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Escalations
5-10 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Internet
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Email Troubleshooting
2-5 Years
Quality Assurance (QA)
5-10 Years
Experience highlights
Call Analysis/Transcription & Data Entry Clerk
Freelance
·
August/2022
–
Present
Evaluating interactions and reviewing recorded customer service/sales calls to identify consumer sentiment, QA standards, and operational complaints.
Customer Service & Technical Support Representative
Teleperformance
·
June/2019
–
Present
Onboarded customers through setup and activation of internet modems, cable boxes, home phone systems. Performed diagnostics, troubleshooting, bill explanations, and customer de-escalation.
