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Francesca Marie P.

Virtual Assistant

Verified
$7/hr

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a customer service professional with 5 years of experience in customer relations, front desk operations, administrative support, and client coordination within the hospitality and beauty industries. I am skilled in communication, problem-solving, multitasking, appointment scheduling, handling inquiries, and maintaining accurate records. With a strong attention to detail, a professional attitude and the ability to adapt to different client needs, I am committed to providing excellent service and ensuring smooth daily operations. I am eager to apply my experience and organizational skills while continuing to grow and contribute to a remote team.

Skills & Experience

Skills

Attention to detail 2-5 Years
Active Listening 2-5 Years
Communications skill 2-5 Years
- Customer Service 2-5 Years
Oral and written communication 2-5 Years
Critical Thinking 2-5 Years
Computer Literacy 2-5 Years
Appointment scheduling 2-5 Years
Any Hospitality skills like housekeeping,food and beverage service ,Care for patients 1-2 Years
hospitality 2-5 Years
Data & Records Management: 2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years
Front Desk Operations 2-5 Years

Experience highlights

Front Desk Officer
Facial Care Centre Makati · January/2025 – Present
Welcome clients, answer inquiries, schedule appointments, handle calls and payments, maintain records, and provide excellent customer service.
Front Desk Officer
Zappp Inc. by Belo Medical Group · May/2022 – Present
Provided excellent customer service assisting clients with bookings, treatment information and follow-ups. Coordinated clients with doctors and therapists, managed patient records confidentially.
Hostess
Pin Wei Chinese dining SEDA Hotel · August/2019 – Present
Welcomed guests, answered phone calls, responded to inquiries, managed appointments, maintained records and documents, ensured reception area was organized and professional.
Food and Beverage Practicum Trainee
The Manila Hotel · January/2019 – Present
Completed 600 hours of practicum training in Food and Beverage Department.
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