Customer Service & Virtual Administrative Professional

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Service, Technical Support, and Virtual Administrative Professional with 8+ years of BPO experience and 2 years of U.S.-based medical administrative experience**. Skilled in customer support, troubleshooting, appointment scheduling, healthcare coordination, sales support, and administrative operations across voice and non-voice channels. Adaptable, detail-oriented, and highly reliable, with a proven ability to handle complex concerns, learn new systems quickly, and work independently in a remote environment. Focused on delivering exceptional customer experiences, accurate work, and dependable support that helps businesses run efficiently.

Skills & Experience

Skills

Marketing > Telemarketing > Outbound Sales 2-5 Years

5-10 Years

Account Management 2-5 Years

Appointment scheduling 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 5-10 Years

- Customer Service 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Healthcare Administration 2-5 Years

Customer Service>Sales 2-5 Years

Experience highlights

Virtual Assistant / Appointment Setter – Healthcare

Remote CoWorker · January/2026 – Present

Handled inbound/outbound calls for patients and healthcare concerns. Scheduled appointments, processed prior authorizations, and managed SMS, voicemails, emails, and faxes.

Outbound Sales Cold Caller

Magana Research Worldwide · January/2026 – Present

Conducted outbound calls for surveys and sales opportunities. Captured prospect details, followed up with clients, presented services, and scheduled appointments.

Senior Process Executive – Healthcare

Cognizant · January/2026 – Present

Developed and maintained relationships with partners, agencies, and vendors. Monitored brand consistency across marketing channels and materials.

Customer Representative / Technical Support II – Cable Provider

Convergys / Concentrix · January/2026 – Present

Provided phone-based customer and technical support for service issues. Guided customers through concerns and scheduled technician appointments.

Customer Service Representative – Financial

Concentrix · January/2026 – Present

Maintained and updated customer account information. Handled complaints, inquiries, and account-related concerns.

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