Customer Support | Administrative & Executive Virtual Assistant | Technical Support |

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hello! I'm Ejhay, a Customer Support , Administrative & Executive Virtual Assistant with over 6 years of experience in the BPO industry, including professional experience as a Technical Lead.

My background includes customer service, technical troubleshooting, escalation management, email and chat support, documentation, reporting, and team coordination.

I help businesses manage their daily operations by providing reliable customer support and administrative assistance.

Here are the services I can provide:

Customer Support – Email, Chat, and Voice

Technical Support and Basic Troubleshooting

Customer Complaint and Escalation Management

Administrative Support and Data Entry

CRM and Customer Database Management

Email Management and Follow-ups

Documentation and Reporting

Customer Experience Support

I value professionalism, clear communication, accuracy, and continuous improvement.

Although I am transitioning into the Virtual Assistant industry,

Skills & Experience

Skills

Accounting > Financial Accounting > Analysis Less than 6 Months

Team Leadership 2-5 Years

Security 1-2 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 5-10 Years

- Customer Service 5-10 Years

Escalation Management 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Customer inquiry handling 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Team Coaching 2-5 Years

Experience highlights

Technical Lead

Alorica Philippines · January/2023 – Present

Led team operations ensuring excellent customer service. Supported escalations, resolved customer concerns efficiently. Monitored performance and provided coaching.

Technical Support Representative

Alorica Philippines · March/2021 – Present

Provided technical assistance and troubleshooting to customers. Handled inquiries and resolved technical issues promptly. Maintained satisfaction through effective communication.

Fraud Analyst

Concentrix UP Technohub · October/2020 – Present

Reviewed transactions and accounts for fraudulent activities. Maintained account security and fraud prevention. Ensured compliance with procedures and policies.

Customer Service Representative

Alorica Marikina · October/2019 – Present

Assisted customers with inquiries, orders, and account concerns. Delivered quality support via phone and email. Maintained professionalism and satisfaction.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In