Skills
Customer service
10+ Years
Networking
5-10 Years
Microcomputer Hardware Servicing
10+ Years
Experience highlights
Client Technical Support Associate
Dell International Services
·
June/2018
–
Present
Results-driven Technical Support Specialist at Dell International
Services, adept at delivering prompt and effective solutions for
hardware and software issues. Proven track record of providing
exceptional customer service, troubleshooting complex
technical problems, and ensuring customer satisfaction. Strong
communication skills and a commitment to resolving issues
efficiently.
Technical Support Professional
Stream Global Services
·
January/2011
–
Present
Experienced Technical Support Professional skilled in diagnosing and resolving hardware and software issues for HP computers, while providing exceptional customer service. Proficient in upselling support plans and dedicated to enhancing customer satisfaction and driving revenue growth.
Computer Technician
New Era Computer Center
·
July/1999
–
Present
I provide technical support and troubleshooting for computer hardware and software issues. I diagnose and fix desktops, laptops, and other devices, install operating systems, help with data recovery, system upgrades, and virus removal. I aim for high-quality service, meeting deadlines, and building strong customer relationships through clear communication and effective problem-solving.
