Guest Experience Coordinator and Customer Support Specialist with 3+ years of experience in front office operations, reservations management, and remote guest support. Proficient in Property Management Systems including Opera and Cloudbeds, with hands-on experience managing reservations, rates, and room availability. Skilled in maintaining accurate listings on OTA platforms such as
contactinfohChoose a plan to view contact info. and Expedia to prevent overbookings and guest complaints. Experienced in handling high volume guest email and phone communication, processing payments and billing, and verifying guest identity for secure check-in and check-out procedures. Proven ability to resolve guest concerns independently with minimal supervision, reducing escalations. Background includes remote call center support and customer support and sales coordination, with strong time management across different time zones and business hours. Quick to learn new systems including MEWS.
