Customer Service / Sales VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Results-oriented Customer Engagement Specialist with Sales and Customer Support Experience

Skills & Experience

Skills

Customer Support 5-10 Years

Experience highlights

Credit Repair Specialist

2nd Chance Credit Funding · February/2026 – Present

Assist clients in understanding and improving their credit profiles through credit repair solutions. Conduct consultations, explain program benefits, follow up with prospective clients, guide applicants through the enrollment process, and support clients in achieving their financial and funding goals

Real Estate Cold Caller / Virtual Assistant

Millennium Assets Group · July/2024 – Present

Conducted 80–120 outbound calls daily using CallTools predictive dialer, generating qualified seller leads
for the acquisition team
Increased lead conversion rates by consistently capturing accurate property data and motivation indicators
in Slack
Maintained 95%+ data accuracy in CRM updates, ensuring seamless follow-up and pipeline tracking
Collaborated in daily virtual strategy meetings via Skype to improve call scripts and objection-handling
techniques

Sales Assistant / Virtual Assistant

WrkPod - Technology 4 Hotels · February/2024 – Present

Supported the CEO with order creation and workflow management via Asana, improving task turnaround time
by 20%
Processed billing and shipping transactions in Xero with zero invoicing discrepancies
Maintained real-time CRM updates in ACT, ensuring 100% visibility of sales pipeline and order status
Coordinated cross-functional communication to reduce order processing delays

Email Support Representative

SOPHI, Inc. · July/2017 – Present

Managed 60–80 customer email inquiries daily using Kustomer, maintaining high response accuracy and
professionalism
Resolved order, shipping, and refund concerns through Shopify and Shipmonk platforms, improving
customer satisfaction
Reduced repeat inquiries by providing clear, solution-focused responses
Maintained consistent SLA compliance and fast response times in a high-volume e-commerce environment

Appointment Setter / Virtual Assistant

Healthcare Insurance (MedicAid) · March/2015 – Present

Conducted outbound calls to premium leads, averaging 70+ dials per day
Scheduled qualified appointments that supported consistent weekly sales pipeline growth
Applied consultative questioning techniques to increase prospect engagement and appointment show
rates

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