Virtual Assistant | Claim Specialist | Chat Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I have over 5 years BPO experience in different fields such as Healthcare, Aviation, Market Research, and Appointment Setting.

Skills & Experience

Skills

Customer service 5-10 Years

Chat support 2-5 Years

MEDICAL CLAIM SPECIALIST 1-2 Years

Experience highlights

Claim Specialist

Hinduja Global Offshore Staffing Solutions · September/2024 – /

- Handle all types of insurance (Medicare, Medicaid, Auto, Workers Comp, Commercial)
- Verify patient insurance eligibility and benefits to ensure accurate billing
- Submit, monitor, and follow up on claims with insurance carriers
- Process adjustments and resubmissions to resolve denials or underpayments
- Communicate with patients on coverage, balances, and claim status
- Coordinate with physicians, billing staff, and insurers to expedite resolution

Healthcare Associates

WIPRO · September/2024 – Present

Ended September 2025. - Handled sensitive patient data and insurance queries with precision and discretion
- Maintained accurate records and documentation in compliance with HIPAA standards
- Demonstrated strong attention to detail in data entry and verification tasks

Customer Experience Associates

Conduent · December/2021 – Present

As a chat support for an US airline account assisting with flight bookings, cancellation, ticketing, sales, upselling, and all forms of assistance

Market Research Telephone Interviewer

Dynata · August/2020 – Present

Conduct surveys to US household about a certain product, events, public official, etc.

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