Skills
Customer Support
2-5 Years
Communication Skills
2-5 Years
Workforce Management
Less than 6 Months
CRM Systems
2-5 Years
Negotiation
Less than 6 Months
Account Management; Customer Support > Sales Support > Lead Generation
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Experience highlights
Virtual Assistant – Seasonal Cold Caller Buyer Agent
Oneclick LLC
·
March/2026
–
Present
Conducted outreach to vehicle sellers via phone, email, and messaging. Negotiated purchase terms, verified specifications, maintained CRM records, and coordinated with dealerships.
Real-Time Analyst
Walmart WFM-iQor
·
September/2025
–
Present
Managed daily call center operations and adjusted agent schedules. Prepared performance metrics on productivity and queue performance, collaborating with team leaders.
Back-Office Email Support
Fingerhut – iQor
·
January/2023
–
Present
Resolved complex customer inquiries via email correspondence, providing timely and accurate resolutions while maintaining service delivery standards.
Subject Matter Expert
Fingerhut – iQor
·
October/2023
–
Present
Supported onboarding of new hires through hands-on guidance, process training, and performance coaching.
Customer Service Representative
iQor
·
August/2021
–
Present
I went on to become a Subject Matter Expert twice at my previous job. My job was to mentor our newcomer.
