Outline
Looking for Full-Time work (8 hours/day) at $5/hour
High School Diploma
English proficiency Fluent
Professional Summary
record, achieving a 90% resolution rate. Skilled in conflict
resolution and active listening, I excel in enhancing customer
satisfaction and retention. Proficient in CRM systems, I effectively
document interactions and collaborate with teams to drive
continuous improvement.
Skills & Experience
Skills
Experience highlights
• Managed high-volume customer inquiries via
call, achieving over 90% resolution rate through
effective decision-making and adherence to
policy.
• De-escalated customer complaints and
retained at-risk accounts by utilizing active
listening and resolution tools.
• Collaborated with cross-functional teams to
resolve recurring issues, enhancing customer
experience feedback and reducing average
handling time.
• Resolved daily inbound calls and chats across
streaming accounts, maintaining 90%+
customer satisfaction score.
• Developed rapport with customers through
active listening skills, leading to higher
retention rates and positive feedback from
clients.
• Documented interactions and escalated
complex cases to Tier 2 for resolution
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