Customer Service Agent

Verified

$3/hr

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Outline

Looking for Part-Time work (4 hours/day) at $3/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Attentive and communicative customer service representative with two years of BPO experience responding to all manner of customer inquiries.

Skills & Experience

Skills

communication both written and verbal grammar, customer service and call center experience, • Strong technical proficiency 1-2 Years

Experience highlights

Community Manager

LabAroma · July/2022 – Present

• Provided excellent remote support services to LabAroma as part-time in a project-based contract, utilizing comprehensive and technical skills that met all their needs.
• Effectively managed email accounts, addressed inquiries with efficiency, ensuring prompt and professional responses across Kajabi and Intercom.
• Ensured seamless refund processes and account management of LabAroma users via CMS/Stripe and kept meticulous and secure records of sensitive financial and personal information.

Customer Service Agent

RMS Collect Phils. Inc. – Dasmariñas 01 · March/2016 – Present

• Provided excellent customer service by answering incoming calls and providing direct support that address inquiries effectively and communicated timely and appropriate resolution options that enhance customer satisfaction.
• Educated customers on services, aligning with their needs.
• Assisted seamless service activation and ensured smooth onboarding for customers.
• Efficiently processed online orders for T-Mobile customers, streamlining the purchasing experience.

Checker

MainStream Business, Inc. – SM CITY BACOOR · August/2015 – Present

• Provided excellent customer service through effective product inquiries and personalized assistance.
• Collaborated with cashiers to ensure seamless transaction processes.
• Ensured accurate inventory management by meticulously counting, wrapping, and packaging purchased items.

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