Skills
Customer Service Rep
2-5 Years
Legal Intake Specialist
2-5 Years
Healthcare Advisor
6 Months to 1 Year
Accounting > Financial Accounting
2-5 Years
5-10 Years
Business Operations Management
2-5 Years
Google calendar
2-5 Years
Data entry and documentation
5-10 Years
Accounting > Accounts Payable>Bookkeeping
2-5 Years
- Customer Service
5-10 Years
CRM Systems
2-5 Years
Email Communication
5-10 Years
Ringcentral
Less than 6 Months
Collections
2-5 Years
Inbound & Outbound Call Handling
5-10 Years
Experience highlights
Spanish Bilingual Legal Intake Specialist
Bibiyan Law Group, P.C.
·
November/2023
–
Present
Conducted bilingual intake interviews, documented case details in LeadDocket CRM, managed outbound calls via RingCentral, scheduled consultations, and sent follow-up communications.
Customer Service Representative Collections
Nowcom Global Services
·
February/2023
–
Present
Contacted customers regarding overdue accounts, negotiated payment plans, resolved billing issues, maintained accurate CRM records, and ensured compliance with collections regulations.
CSR Spanish Bilingual
FBC Asia Pacific - Health Recon Connect
·
July/2022
–
Present
Conducted inbound and outbound patient calls to verify CIPs, checked insurance status, and managed client eligibility information through appropriate portals.
Owner
Tinybubbles Laundry Shop
·
October/2021
–
/
Owned and managed daily operations including staff supervision, customer service, bookkeeping, inventory, equipment maintenance, and marketing strategies to grow revenue.
Order to Cash Analyst
IBM
·
March/2020
–
Present
Analyzed financial transactions, responded to Spanish-speaking clients regarding payments and invoices, emailed monthly financial statements, and uploaded invoices.
