Customer Service Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

I am a dedicated and customer-focused professional with over 9 years of experience in customer service, telecommunications, sales support, and account management. I have extensive experience handling billing and technical concerns, processing payments, scheduling appointments, coordinating technician dispatches, managing escalations, and providing personalized solutions to customers. I also have experience in outbound cold calling, where I contacted prospects, identified their needs, addressed initial concerns, and transferred qualified prospects to licensed agents. My strengths include excellent communication, active listening, empathy, problem-solving, adaptability, and the ability to remain calm and professional when handling challenging situations.

Skills & Experience

Skills

Retention Customer Service 1-2 Years

Customer Service Representative 5-10 Years

Technical & Administrative Support 5-10 Years

Cold Caller Less than 6 Months

Critical Thinking 5-10 Years

Chat support 1-2 Years

Account Management 5-10 Years

Accounting > Accounts Payable > Billing Support 5-10 Years

Negotiation 5-10 Years

- Customer Service 10+ Years

Customer Service > Payment Processing 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Customer Support Specialist - DIRECTV STREAM

Sutherland Global Services · December/2024 – Present

Resolved streaming errors, managed account features, adjusted channel packages, pitched add-ons, processed payments, activated services, and troubleshooted device issues.

Technical Support Specialist - SPOTIFY Email

Sutherland Global Services · November/2024 – Present

Improved customer satisfaction by 65% through proactive communication. Managed non-voice channels, troubleshooting technical and billing issues, handling account concerns.

Client Services Representative - DIRECTV STREAM

Sutherland Global Services · September/2024 – Present

Identified and resolved recurring issues, handled new account creation and escalations, assisted with payment, technical, and billing concerns, offered additional products.

Chat & Customer Service Specialist - SPOTIFY Chat

Sutherland Global Services · July/2024 – Present

Increased customer satisfaction by 74% handling 85 real-time inquiries. Guided customers through technical issues, managed three chat windows simultaneously.

Billing & Customer Service Specialist - AT&T BROADBAND

Sutherland Global Services · May/2023 – Present

Assisted with wireless, internet, and TV service concerns. Troubleshooted network issues, resolved billing discrepancies, modified accounts, scheduled technician visits.

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