Skills
Custer Service Associate
10+ Years
5-10 Years
Communication
10+ Years
Conflict Resolution
5-10 Years
Account Management
5-10 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Customer Service / Technical Representative
REGENT BUSINESS PROCESS
·
April/2020
–
Present
Provided customer service and technical support handling high-volume enquiries. Assisted with account, billing and service concerns. Investigated complex issues and resolved efficiently while maintaining professionalism.
Customer Service Representative
CONTINUUM GLOBAL SOLUTIONS
·
December/2017
–
Present
Delivered professional customer support for consumer-facing business. Responded to enquiries and resolved concerns accurately while maintaining positive customer experience in fast-paced environment.
Customer Service Representative
SYKES ASIA
·
October/2017
–
Present
Assisted customers with enquiries and service concerns. Provided accurate information and professional support while maintaining efficient and positive service experience.
Technical Support Representative
TELETECH
·
August/2015
–
Present
Provided customer and technical support by identifying and resolving service-related issues. Guided customers through troubleshooting and managed concerns with professionalism and attention to detail.
Customer Service Representative, Tier 3
QUALFON PHILIPPINES INC.
·
April/2013
–
Present
Provided advanced customer support handling complex concerns and escalations. Investigated issues and worked towards resolutions while maintaining professional communication standards.
