Skills
BPO- customer service representative
5-10 Years
Good communication skills
10+ Years
Proficient in Quickbooks Online
1-2 Years
Proficient in Rent Manager
2-5 Years
Office and Administration > Computer Literacy, Data Encoding, Microsoft Office
10+ Years
Experience highlights
Accounting Assistant
Great Jones Property Management
·
November/2019
–
Present
Record and approve invoices in Rent Manager and Quickbooks. Issue checks for reimbursements, security deposits, and cash for keys. Process online and phone payments for utility bills. Process adjustments to the tenant's ledger, such as late fees, rent credits, etc. Book owner concessions (adjustments/refunds) and handle tenant chargebacks for repairs, evictions, legal expenses, and utilities. Handle incoming payments via check, credit card, and electronic funds transfer.
Admin
WHD Healing Mat (Family Owned)
·
November/2016
–
July/2024
This business belongs to my father, which my siblings and I took over, and we continue to run it to this day. We offer WHD Healing Mats through online platforms like Facebook, Shopee, and Lazada. I utilized Canva to design advertisements and brochures.
Administrative Assistant
Signature Realty, LLC
·
November/2015
–
Present
Promoting vacation rentals through text messages and emails. Handling vacation rental bookings. Managing various spreadsheets, including the customer database, rental prices, competitors' pricing, and more.
Team Leader
Convergys
·
November/2011
–
Present
I supervised a team of 23 CSRs, delivering support, training, guidance, and leadership to reach our objectives. Acknowledged as the Best Team Leader in 2013.
Technical Support Representative
Convergys
·
January/2007
–
Present
Handles all customer questions and issues pertaining to the customer's account. Delivers technical and network troubleshooting assistance to end users for cable, internet, and phone services, and aids users in optimizing their product experience. I received recognition as the agent with the most 100% CSAT scores from 2008 to 2011. I received the Top Agent award in 2010 and Best in Quality overall in 2011.
