Information Technology

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I can do any types of job that concerns IT. For example, website creation, managing network, etc.

Skills & Experience

Skills

IT & Technical Skills 5-10 Years

Experience highlights

Technical Support

Convergys Philippines Incorporated · May/2016 – Present

Provided technical support to customers from the US of the Time Warner Cable Internet Division by diagnosing and resolving internet connectivity issues and other IT-related concerns. Assisted customers through phone support, performed troubleshooting for hardware, software, modem, router, and network-related problems, guided users through step-by-step solutions, and escalated complex technical issues when necessary. Maintained accurate documentation of customer concerns and resolutions.

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