Customer Service Representative/Sales Representative/ Administrative Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a dedicated Customer Service and Sales Professional with over 3 years of experience in customer support, technical support, sales, and order management. I have worked with international clients through phone, email, and chat support, handling inquiries, troubleshooting issues, processing orders, refunds, cancellations, and account management.

My experience includes working with Concentrix, Foundever, and CanadianSIM, where I developed strong communication, problem-solving, customer retention, and sales skills. I am proficient in CRM systems, SAP ERP, Canva, Microsoft Office, and Google Workspace.

I am highly organized, detail-oriented, and committed to providing excellent customer experiences. I am eager to contribute my skills to help businesses improve customer satisfaction and achieve their goals.

Skills & Experience

Skills

Sales representative 2-5 Years

Customer Service Representative 2-5 Years

Office and Administration > SAP ERP 1-2 Years

Logistics 2-5 Years

Multi tasking 2-5 Years

Customer Relationship Management (CRM) 2-5 Years

Customer Retention 1-2 Years

Cross cultural communication 2-5 Years

Call 2-5 Years

Upselling and Cross-Selling 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Basic Graphic Design>Canva Less than 6 Months

Billing and Account Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Customer Service>Sales 1-2 Years

Experience highlights

Customer Service Representative

Foundever · October/2024 – Present

Managed customer inquiries for order status, delivery, cancellations, and refunds. Identified upselling opportunities and handled customer recovery tasks to restore satisfaction.

Customer Sales Representative

CanadiansimPH · June/2024 – Present

Upsold mobile plans and SIM cards to Filipino customers relocating to Canada. Assessed needs and recommended suitable services based on travel requirements.

Technical Sales Representative

Concentrix · February/2023 – Present

Managed customer inquiries on program features, billing, and technical troubleshooting. Applied retention techniques and identified sales opportunities while maintaining customer loyalty.

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