Outline
Looking for Freelance work (5 hours/day) at $7/hour
High School Diploma
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Scheduling
Insurance Verifications
Claims Processing
Data Entry
HIPAA compliance Insured
Admin related tasks
communication with members and/or providers.
Communicates with clients across multiple channels,
including phone, email, and chat.
Addresses billing or service complaints and inquiries;
forwards escalated issues to correct department for
investigation.
Documents all member interactions and comments
in CRM software; maintains accurate notes
describing every client contact.
Meets performance goals and established KPIs in the
areas of call quality, conversation eff
support via phone, email, and chat in a timely and
professional manner.
Troubleshoot technical issues reported by customers
and work towards a timely resolution, escalating
complex issues to the appropriate team or
departments when necessary.
Research, diagnose, document, and resolve technical
issues related to hardware problems and upsell.
Guide clients through step-by-step solutions clearly
and concisely, ensuring their understanding and
sati
and new customers
Ensuring that consumers are satisfied with products
or services by handling complaints and inquiries
Following up with clients or customers by phone to
check that they’re still satisfied with their purchases
Letting patrons know about additional products or
services that might benefit them
Determining the quickest, most effective ways to
answer a client’s or customer’s questions
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