Order Management Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

With over 10 years of experience in customer service, sales, virtual assistance, and order management, I have developed a strong ability to deliver exceptional customer experiences while ensuring operational efficiency and accuracy.

Throughout my career, I have successfully handled customer inquiries, resolved complex concerns, managed high-volume order processing, and supported business growth through effective communication and problem-solving. In my current role as an Order Management Specialist, I oversee order accuracy, coordinate with customers regarding order status, and ensure timely fulfillment while maintaining high service standards.

My background also includes experience in outbound sales, inventory management, administrative support, and working remotely with international teams. I am proficient in various business tools and platforms, including Salesforce, Shopify, Oracle, Microsoft 365, Google Workspace, Slack, and Cisco systems.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Communication 2-5 Years

Transaction Processing 1-2 Years

E-Commerce > Amazon > Inventory Management 2-5 Years

Coordination 2-5 Years

~Data Entry 2-5 Years

- Customer Service 10+ Years

Oracle 1-2 Years

Cold Calling 2-5 Years

Systems 1-2 Years

E-commerce > Shopify > Order Fulfillment 2-5 Years

Marketing > Order Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Customer Service>Sales 2-5 Years

Experience highlights

Order Management Specialist

XP-Plus Solutions Inc. · August/2023 – /

Managed global backorder queues and order processing. Coordinated inventory allocation, tracked EOL/obsolete SKUs, escalated backorders exceeding 30 days. Resolved EDI rejections and system issues in Oracle, EDI, HFRP. Managed refunds via HSBC and CyberSource.

Associate - Trans Processing

Sutherland Global Services Philippines Inc. · May/2023 – Present

Processed transactions accurately following established procedures and quality requirements. Reviewed transaction details and addressed processing discrepancies.

Virtual Assistant - Email Support/Fulfillment Coordinator

TEFORS · September/2022 – Present

Entered order details into system with pricing and discount adherence. Coordinated with warehouse and dispatch teams for timely fulfillment. Provided shipment status updates, resolved customer concerns, investigated order discrepancies.

Outbound Sales Representative

Aggregato Global · July/2020 – Present

Generated sales opportunities through upselling and cross-selling. Increased revenue by targeting high-potential accounts. Expanded customer base via cold calling, networking, and relationship building.

Customer Service Representative

ACQUIRE BPO · September/2014 – Present

Handled high volume of customer calls while maintaining efficient service. Resolved inquiries and complaints using active listening and problem-solving skills to enhance customer satisfaction.

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