VA Operations | Customer Support Lead

Verified

$8/hr

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Outline

Looking for Full-Time work (12 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven VA Operations Manager and Customer Service Team Lead with 9+ years of remote experience serving US, Singapore, and European clients acr

Skills & Experience

Skills

CRM & Customer Support 5-10 Years

Team leadership & operations management 2-5 Years

SOP development & process improvement 2-5 Years

Virtual assistant & project coordination 2-5 Years

Data reporting & business insights 2-5 Years

Experience highlights

Customer Service Lead

PRISM+ · May/2023 – Present

Until May 2026. Managed internal support teams across inbound calls, live chat, and email channels while consistently driving KPI performance. Developed and implemented SOPs to streamline workflows and improve resolution times, coordinated technical service scheduling and logistics using AppSheet and Airtable, and monitored team productivity and project timelines through Hubstaff and Slack to ensure operational efficiency and accountability.

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