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Aiza-Josefa D.

Customer Support Specialist/VA/Service and Project Manager

Verified
$35/hr

Outline

Looking for Full-Time work (8 hours/day) at $35/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help people, projects and businesses run smoother. Organized, approachable, reliable and results-driven -- here to make work easier.

Skills & Experience

Skills

Project Planning & Execution (timelines, deliverables, resources) 5-10 Years
Organization & Prioritization (managing multiple tasks effectively) 10+ Years
Active Listening (understanding customer needs and emotions) and Problem-Solving (finding solutions quickly, troubleshooting issues) 5-10 Years
Data Entry & Management (spreadsheets, databases, reports) 5-10 Years
Process Improvement (streamlining workflows for efficiency) 10+ Years
Stakeholder Communication (updating clients, reporting progress) 5-10 Years
Budget & Resource Management (tracking costs, allocating tools/people) 2-5 Years
Flexibility & Initiative (anticipating needs, being proactive) 5-10 Years
Leadership and Team Coordination (guiding team toward project goals) and Analytical Thinking (evaluating project performance, metrics) 5-10 Years
Administrative Support (scheduling, email/calendar management) and Flexibility & Initiative (anticipating needs, being proactive) 2-5 Years
Patience & Empathy (handling difficult customers with care) and Adaptability (adjusting to different customer personalities & requests) 10+ Years
Technical Proficiency (CRM tools, ticketing systems, chat platforms) and Time Management (meeting response/resolution SLAs) 10+ Years
Conflict Resolution (calming frustrated clients, resolving disputes) 5-10 Years
Content & Social Media Support (basic posting, research, engagement) Less than 6 Months

Experience highlights

Business and Integration Manager (Project Management)/Subject Matter Expert
Accenture Inc · December/2018 – Present
Job until March 2025 (as year 2025 in not available in the dropdown)
Associate Manager/Project Management
Accenture Inc · December/2015 – Present
Team Leader/Project Management
Accenture Inc · June/2014 – Present
Senior Software Engineer
Accenture Inc · December/2013 – Present
Junior Software Engineer
Accenture Inc · December/2012 – Present
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