Chat | Email Support/ Administrative Assistant / Customer Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am a highly motivated and detail-oriented professional with over a decade of combined experience in administrative support and customer service (voice, chat, and email). Skilled in scheduling, CRM management, lead follow-ups, data entry, and handling customer inquiries with professionalism and accuracy. I am organized, dependable, and adaptable, with experience using tools such as Google Workspace, Microsoft Excel, Apollo, LinkedIn, and various CRM platforms. I work well independently, communicate clearly, and take pride in helping businesses stay organized and operate efficiently.

Skills & Experience

Skills

Productivity Tools - MS Office, Google Workspace, Canva, Zoom & Slack 5-10 Years

Office and Administration > Account Management 2-5 Years

Proficient in Customer Support Tools and Platforms 2-5 Years

Design & Content Creation Less than 6 Months

Experience highlights

*Virtual Assistant | Email, Chat & Technical Support (SaaS)

LTV Plus · March/2024 – Present

Responded to high-volume customer inquiries via chat and email, providing technical
assistance and guidance. - Achieved a 95% first-contact resolution rate and reduced average ticket time by 30%. - Maintained accurate records and contributed to internal knowledge base updates.

Virtual Assistant | Email & Chat Support

PickDawgz · July/2022 – Present

elivered customer support for sports content users via email and live chat. - Resolved account access issues with an average response time under 15 minutes. - Maintained a 98% customer satisfaction rating while handling 60–80 inquiries per shift.

Customer Service Representative

Panasiatic Solutions · September/2014 – Present

rovided inbound/outbound support for international accounts. - Consistently exceeded KPIs in resolution time, call quality, and satisfaction. - Trained and coached new hires on communication and product knowledge

Administrative Assistant | Data Entry Specialist

Pag-Inupdanay Inc. · June/2011 – Present

anaged schedules, documentation, and HR records. - Ensured accurate data entry and reporting across multiple systems. - Supported daily office operations and communications.

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