Experience highlights
Case Manager
Trajector Disability Law Firm
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March/2023
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Present
Assist clients in filing disability claims to social security, calls field office, disability office and office of the hearing operations for status check, calls client to ask for medical updates, assist clients in filling out social security forms over the phone, files reconsideration appeal and hearing appeal to social security
Customer Advocate
Aetna
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February/2022
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Present
Provides customer services for billing and claims, assist client on how to maximize their medical plans, assist clients on their explanation of benefits, assist clients in getting their prior authorization
CSR
Sutherland Global Services
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May/2021
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Present
Provides technical support for defective items customer received, track delayed parcels, offer refund or replacement solutions for defective items
