Skills
Customer Support
2-5 Years
Marketing > Social Media Management > Facebook marketing
Less than 6 Months
Office and Administration > Administrative Support
6 Months to 1 Year
Experience highlights
Technical Support Representative
Tech Mahindra
·
February/2021
–
Present
Our responsibilities is to support our Australian internet and home phone customers. Were taking 50% inbound calls and 50% offline tasking. Were troubleshooting technical issues with home internet setup, WiFi, speed issues and resolve technical support queries via telephone and responding to them via email Diagnose and escalate to faults, provide excellent customer service, assist customers with billing concerns as needed and meet maintain the appropriate key performance indicators and targets.
