Customer Service Representative

Verified

$8/hr

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Outline

Looking for Part-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service professional with experience in international hospitality, cruise ship guest services, and remote customer support. Skilled in handling customer inquiries, resolving complaints, troubleshooting issues, and delivering excellent service in fast-paced environments.

Experienced in assisting customers through voice, email, and online communication channels, with strong written and verbal communication skills, attention to detail, and a customer-first approach.

Adaptable, organized, and comfortable working independently in remote settings. I am seeking a long-term work-from-home opportunity in Customer Support, Email Support, Live Chat Support, or Virtual Assistance where I can contribute my skills, professionalism, and commitment to customer satisfaction.

Skills & Experience

Skills

Adaptability 5-10 Years

Customer 5-10 Years

Compliance 5-10 Years

ChatGPT Less than 6 Months

~Data Entry 5-10 Years

Troubleshooting & Problem Solving 5-10 Years

MPS System 2-5 Years

Customer Issue Resolution 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Cross-functional coordination 5-10 Years

Written & Verbal Communication 5-10 Years

Microsoft Office & Excel 5-10 Years

Booking & Guest Services 5-10 Years

Experience highlights

Cruise Staff / FunSquad

Carnival Cruise Line · January/2020 – /

Provided front-line assistance to international guests, responding to questions and concerns. Managed multiple activities in fast-paced environment. Collaborated across departments using Microsoft Office, Excel, POS, Sailormate, Xdining systems. Received Team Member of Month nominations and Excellent evaluations.

Activations Specialist

TeleTech · January/2018 – Present

Provided customer service and account activation support. Followed procedures and documentation requirements. Worked toward performance targets and KPIs, identifying sales and upselling opportunities in high-volume environment.

Technical Support Representative

Concentrix · January/2017 – Present

Provided technical and customer support for telecommunications account. Diagnosed issues and guided customers through troubleshooting. Documented interactions accurately, followed procedures, and worked toward KPIs and quality expectations.

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