Skills
Accounting > Claims Processing
6 Months to 1 Year
~Data Entry
6 Months to 1 Year
- Customer Service
2-5 Years
Collections
1-2 Years
Report Preparation
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Customer Executive Associate – Healthcare Account
Conduent Philippines Inc.
·
August/2025
–
Present
Handled high-volume inbound/outbound calls for healthcare inquiries, benefits, eligibility, claims, billing. Reviewed accounts, explained healthcare information, verified customer data in compliance with privacy protocols.
Customer Service Representative – Fraud Analyst
Concentrix Phils. Inc
·
December/2022
–
Present
Conducted fraud analysis reviewing customer accounts and suspicious activities. Investigated identity theft, account takeovers, payment disputes. Managed high-volume customer interactions with accuracy and quality standards.
Admin Assistant / Tele Collector
Prime Alliance Recovery Management Inc.
·
July/2019
–
Present
Conducted outbound collection calls and payment follow-ups. Negotiated payment arrangements, handled client concerns, prepared PTP reports, performed administrative documentation.
Data Processor Assistant / Executive Assistant
The Nielsen Company (Philippines), Inc.
·
March/2010
–
Present
Maintained and updated datasets with high accuracy. Assisted in preparing reports and presentations, ensured timely delivery of client requirements.
