Team Lead / Funnel / GHL

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

I believe great customer experiences start with people.

With nearly 10 years of experience in customer service and operations, I've had the opportunity to grow from a frontline representative into a leader responsible for developing teams, managing operations, and driving performance. Along the way, I've learned that success isn't just about hitting targets. It's about building trust, supporting people, and creating experiences that leave a lasting impact. I thrive in fast-paced environments where problem-solving, leadership, and adaptability are essential. Whether I'm coaching a team, resolving customer concerns, or improving operational processes, I bring a positive attitude, a strong work ethic, and a genuine commitment to helping others succeed.

I'm always excited to connect with professionals, clients, and organizations that are passionate about growth, innovation, and delivering exceptional service.

People-first leader. Problem solver. Customer experience advocate.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Team Leadership 5-10 Years

Customer 5-10 Years

Microsoft word 2-5 Years

- Customer Service 5-10 Years

Cost Estimate > Microsoft Excel 2-5 Years

Coaching and Mentoring 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Performance Management 2-5 Years

Calendar Management > Scheduling 2-5 Years

Experience highlights

Team Leader

Foundever · Feb/2024 – /

Lead daily performance, scheduling, and service delivery for 18-20 customer service professionals. Manage interval staffing, schedule adjustments, and resolve complex customer escalations through empathetic service recovery.

Team Leader

The Results CX · Jul/2021 – Present

Managed daily operations, attendance, and development for 13-15 customer service professionals. Reviewed feedback trends, identified service gaps, and implemented action plans to improve customer experience.

Mentor and Subject Matter Expert

The Results CX · Jul/2019 – Present

Guided 5-8 new hires through transition to live production. Delivered hands-on coaching, daily briefings, and real-time process support to improve readiness, accuracy, and customer resolution skills.

Customer Service and Technical Support Representative

The Results CX · Oct/2016 – Present

Resolved customer inquiries and technical concerns with urgency and empathy. Investigated complex issues, completed secure customer verification, and followed data-privacy requirements.

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