Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have Customer Service experience and Virtual Assistant-Admin Role

Skills & Experience

Skills

Customer Support > Chat Support > Email > Outbound sales > Inbound sales 10+ Years

Experience highlights

Health and Dental Associate

Manulife · December/2021 – Present

Inside Sales and Customer Support

EXL · February/2019 – Present

Handle calls Chat and Email inquiry regarding freight services
Streamlined logistics processes, including making follow up directly to the truck drivers and terminals in the United States.
Resolved customer inquiries swiftly. Utilized CRM tools to track and analyze customer interactions

Customer Service and Tech Support

The Results · June/2017 – Present

Resolve technical issues and upsell on the products and services we offer.
Managed high-volume calls, maintaining professionalism under pressure.

Chat Suport

Conduent · July/2016 – Present

Resolve technical issues and upsell on the products and services we offer.
Managed high-volume calls, maintaining professionalism under pressure.

QA Supervisor

SSI · March/2012 – Present

Conduct training programs, enhancing team performance.
.Provide QA metrics to the agents.
Provide client satisfaction through rigorous quality checks on the surveys we handled.

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