Skills
Administrative
1-2 Years
Design > Graphic Design > Canva
1-2 Years
Experience highlights
Corporate Trainer
TP
·
August/2023
–
/
❖ Designed and developed customized training modules for new hires and tenured agents focused on account-specific procedures and technical troubleshooting.
❖ Created training manuals, e-learning materials, job aids, and simulations aligned with client standards and operational goals.
❖ Facilitated refresher courses, uptraining sessions, and cross-skilling programs to support evolving business needs.
❖ Monitored agent performance during nesting/on-the-floor support phases and provided targeted.
Technical Support Representative
TP
·
January/2023
–
Present
❖ Handles customer issues related to their telecommunications services, including troubleshooting, diagnosing problems, and providing solutions for hardware, software, and network connectivity problems.
Account Care Representative
TP
·
July/2021
–
Present
❖ Handle and carefully respond to all customer inquiries via inbound calls and resolve issues related to phone or mobile services, billing, and promo packages, aiming for customer satisfaction and retention.
Account Care Representative
TP
·
July/2021
–
Present
❖ Handle and carefully respond to all customer inquiries via inbound calls and resolve issues related to phone or mobile services, billing, and promo packages, aiming for customer satisfaction and retention.
