Social Media Community Manager

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Detail-oriented and proactive Social Media Community Manager with over 5 years of experience managing and engaging online communities across platforms such as Facebook and Instagram. Skilled in responding to comments, messages, and reviews while maintaining brand voice and ensuring a positive user experience. Experienced in handling high-volume interactions, monitoring engagement, and supporting brand growth through consistent and timely communication. Known for strong communication skills, attention to detail, and the ability to manage multiple tasks in fast-paced digital environments.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Social Media Community Manager 2-5 Years

Shopify (Product listing, Order and Process management) 2-5 Years

Zendesk (Support & Analytics) 2-5 Years

Gorgias, Shopify, Google Workspace (Gmail, Docs, Sheets), Slack, Zoom 2-5 Years

Experience highlights

Social Media Community Manager/Moderator

Svelte Media Inc · February/2024 – Present

Monitored and responded to messages, comments, and posts daily across various social media platforms, ensuring adherence to client
guidelines and policies.
Implemented a proactive engagement strategy that increased community interaction within the first month of implementation.
Analyzed user data and feedback to identify trends and insights, optimizing content strategy, and leading to an increase in overall
engagement

Social Media Manager

Tooth Avenue Dental Clinic · December/2024 – Present

Create, curate, and manage engaging content (posts, reels,stories) that highlight dental care tips, patient testimonials, and clinic updates.
Monitor and respond to inquiries, messages, and commentsto ensure excellent patient engagement and online customerservice.
Track, analyze, and reportsocial media performance to identify opportunities for growth and improvement.

Part-time Customer Support – Rakuten Viki

LTV Plus LLC · March/2024 – Present

Provided customer support for subscription, billing, login access, and technical streaming concerns, ensuring timely and accurate
resolution of user issues.
Managed customer interactions, tracked cases, and resolved tickets using Zendesk CRM while maintaining proper documentation and
escalation when needed.
Assisted customers with troubleshooting playback errors, device compatibility, and account-related concerns while maintaining high
customer satisfaction and service quality.

Part-time Customer Support – In Good Taste

LTV Plus LLC · October/2023 – Present

Handled email-based customer support inquiries related to orders, shipping status, product information, refunds, and order modifications
using Zendesk.
Coordinated shipping, tracked deliveries, and resolved logistics concerns using ShipStation to ensure timely and accurate order
fulfillment.
Maintained accurate case records, ensured prompt responses, and collaborated with internal teams to resolve customer issues efficiently
and improve overall customer experience.

Virtual Marketing Associate

FoodMe Global – Dine Palace · July/2023 – Present

Managed end-to-end onboarding of restaurant partners from Closed-Won status to successful deployment of marketing materials and
platform launch.
Coordinated with clients and internal teams to collect branding assets, menus, and promotional content while ensuring timely project
completion.
Served as the primary point of contact for restaurant partners, providing onboarding support, status updates, and issue resolution.
Maintained accurate CRM records, monitored onboarding progress, and ensured a

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In