Dispatch and Operations Coordinator

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Results-driven Operations, Logistics, and Customer Experience Professional with over 6 years of expertise in driving high-volume service delivery, complex resource routing, and financial data qualification. I specialize in acting as the central hub for fast-paced operations—dynamically coordinating field dispatch schedules, auditing service quotations, and executing strict pre-qualification checks to keep sales and service pipelines moving efficiently. Known for building immediate customer rapport under pressure and maintaining absolute data integrity within CRM frameworks, I excel at turning chaotic coordination into streamlined, successful project closures.

Core Expertise:
Logistics & Dispatch Management (Complex scheduling, real-time routing, technician assignment)
Customer Success & Case Resolution (High-volume inbound/outbound support, billing/technical troubleshooting)
Inside Sales & Lead Qualification (Financial data verification, credit profile audits, pipeline conversion

Skills & Experience

Skills

Software > Databases 5-10 Years

Cloud 2-5 Years

Data 2-5 Years

Coordination 5-10 Years

Negotiation 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Critical Thinking & Problem-Solving 2-5 Years

Data Entry & Accuracy 5-10 Years

Google Workspace 5-10 Years

Time Management / Multitasking 5-10 Years

- Customer Service & Support 5-10 Years

Deal Follow-Up & Pipeline Management 5-10 Years

Inbound & Outbound Call Handling 5-10 Years

Lead Generation & Qualification 2-5 Years

• Technical Troubleshooting 1-2 Years

Experience highlights

DISPATCH & OPERATIONS COORDINATOR

Garage Door Quotes/Joe’s Doors · January/2025 – Present

Managed high-volume inbound/outbound service logistics with complex scheduling. Audited quotations, negotiated pricing, and tracked cases from booking to technician resolution.

LOGISTICS & DISPATCH SPECIALIST

ALG-Business Process Outsourcing Services · October/2023 – Present

Handled end-to-end inbound service inquiries across home service sectors. Assigned jobs to field technicians based on specialties and geographic data. Executed daily follow-up calls reducing pipeline leakage.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance · August/2022 – Present

Delivered frontline support for technical telecom and e-commerce campaigns. Resolved billing, payment, and device troubleshooting issues. Analyzed production dashboards to identify root causes.

INSIDE SALES & FINANCE QUALIFICATION AGENT

CarBooth Ltd. · May/2021 – Present

Handled inbound/outbound inquiries on vehicle financing. Conducted pre-qualification checks and routed approved profiles to Finance Managers. Executed follow-up pipelines via email, SMS, and phone.

INSIDE SALES AGENT & APPOINTMENT SETTER

ConsiderItDone Ltd. · March/2020 – Present

Managed high-volume outbound/inbound calling desk for property lead sourcing. Qualified asset owners through discovery conversations and coordinated schedules for realtors. Maintained CRM data integrity.

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