Administrative & Operations VA | Customer Support | Documentation & Reporting | Quality Assurance

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$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Reliable and detail-oriented professional with experience in operations support, administrative coordination, customer service, transaction processing, and quality assurance. Skilled in documentation, data entry, reporting, stakeholder communication, confidential information handling, and process improvement.

A former Concentrix employee recognized as a Top Performer and Rockstar Employee, with experience supporting teams, conducting process training, resolving complex concerns, and collaborating with international clients.

A bachelor's degree holder in Secondary Education, Major in English, with strong communication, organizational, problem-solving, and multitasking skills. Adaptable, proactive, and committed to delivering accurate, efficient, and high-quality work.

Skills & Experience

Skills

Office and Administration > Quality Assurance 1-2 Years

English Communication 1-2 Years

Process improvement 1-2 Years

Compliance 1-2 Years

Task Management 1-2 Years

Transaction Processing 1-2 Years

~Data Entry 1-2 Years

- Customer Service 1-2 Years

Cost Estimate > Microsoft Excel 1-2 Years

Operations Support 1-2 Years

Client Communication 1-2 Years

Documentation & Reporting 1-2 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 1-2 Years

Team Coordination 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 1-2 Years

Experience highlights

Transaction Processor

Concentrix Cvg Inc. · March/2024 – Present

Processed sensitive customer information, resolved commission-related concerns, served as POC coordinating updates with managers. Created team trackers, conducted quality spot-checks, provided process improvement recommendations, and led training for team members and broader audiences.

Chat Support – Customer Service Representative

Concentrix Cvg Inc. · October/2023 – Present

Handled e-commerce customer inquiries via chat and email regarding orders, returns, and refunds. Coordinated with couriers and internal teams for issue resolution. Escalated complex cases and maintained customer satisfaction through clear communication.

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