Customer Care Associate

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a seasoned customer care specialist for both voice and non-voice accounts in over 10 years from various North American companies.

Skills & Experience

Skills

Customer service 10+ Years

Accounting Specialist 2-5 Years

Experience highlights

Senior Accounting Associate

HORNE PHILIPPINES CORPORATION · February/2023 – /

Specializing general ledger review, bank reconciliations, and financial statement analysis.

Tools used: Quickbooks, Xero, Spectrum, Sage, Netsuite.

Senior Accounting Analyst - Asia Pacific Region

Entravision · January/2019 – Present

Preparation of consolidated financial report in both local and USGAAP for Asia-Pacific Region.
Analysis of financial reports prepared by the local accountants in all APAC subsidiary.

Phone Banker

Wells Fargo · January/2015 – Present

Provided world - class customer support for inbound calls in the customer lending business unit that ranges from fraud reporting, disputes processing, and any credit card related inquiries.

Supervisor, customer experience advocate

Awesome CX (formerly Offsourcing, Inc) · January/2010 – Present

Provided world-class customer service for inbound callers in the United States and Canada.

Provided team support through regular coaching and mentorship in order to target a passing KPIs.

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