Skills
Customer Support
5-10 Years
Office and Administration > Administrative Support
6 Months to 1 Year
Experience highlights
Executive Administrative Assistant
Associa Property Management
·
December/2023
–
Present
I worked at Associa Property Management as an Executive Administrative Assistant, where I handled email, document processing and homeowners coordination. After six months, I was promoted to Community Associations Manager (CAM), taking on a leadership role in overseeing property operations, drafting payment plans, processing invoices, and managing homeowner communications. My administrative expertise includes data management, process optimization, and ensuring smooth operations and client satisfa
Financial Services Associate
JPMorgan Chase & Co. – (Cebu)
·
June/2019
–
Present
• Assisted with financial transactions, account management, and customer
inquiries.
• Processed data entry tasks related to banking and financial services.
• Ensured compliance with financial regulations and company policies.
Customer Service Specialist
eBay (ePerformax Contact Centers & BPO-Cebu)
·
February/2015
–
Present
• Provided top-tier customer service, resolving disputes, returns, and payment
issues. Handled Mediation, Escalation and Appeals team.
• Analyzed customer feedback to enhance user experience and retention.
