CX VA

Verified

$4/hr

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Outline

Looking for Freelance work (6 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As a proactive customer service representative, I bring a strong dedication to customer service, with a proven track record of enhancing CX experience

Skills & Experience

Skills

Chat support 1-2 Years

Email Support 2-5 Years

Social Media Management and Moderation 1-2 Years

Experience highlights

CUSTOMER SERVICE REPRESENTATIVE

HAPPY HEAD-US (UNDER AWESOME CX) · June/2023 – Present

*Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

*Resolved customer complaints with empathy,
resulting in increased loyalty and repeat business.

*Exceed performance metrics occasionally, earning recognition as a top performer within the team.

Accomplishments:
1. Top Trustpilot Reviewee

PROJECT MANAGER

SPIDERMETRIX-AUSTRALIA (REMOTE) · April/2022 – Present

* Maintained comprehensive databases of industry statistics and trends for reference in future projects.

CUSTOMER SERVICE REPRESENTATIVE

LYFT MENTORS- US (UNDER ALORICA) · January/2015 – Present

* Delivered prompt service to prioritize customer needs.

* Investigated and resolved customer inquiries and complaints quickly.

* Promptly responded to inquiries and requests from prospective customers.

* Maintained up-to-date knowledge of product and service changes.

Accomplishments:
1. Top Customer Service Representative Dec

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