Operations Management - Customer Service - Afterhours Dispatch Management

Verified

$20/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $20/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

🌟 I'm Your Partner in Solutions 🌟

Hi! I'm Mari, your Remote Professional who is passionate about helping business owners save time and focus on growing their business.

With almost 3 years of experience as AfterHours Schedule & Dispatch Coordinator for a leading HVAC and Plumbing company based in Texas, I have developed a strong skill set in managing operations, coordinating field technicians, and ensuring exceptional customer service during critical after-hours periods. My proficiency with ServiceTitan and Dialpad/Quo have been instrumental in streamlining dispatch processes and enhancing communication across teams.

Key achievements include:

✔️ Reducing average dispatch response time by 20% through effective scheduling and real-time communication
✔️ Implementing after-hours protocols that improved emergency service handling and customer retention

Client Satisfaction is my topmost priority! 💖

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

1-2 Years

Team Leadership 5-10 Years

Health Insurance Claims Specialist > Insurance Verification 2-5 Years

Calendar Management > Scheduling 5-10 Years

Marketing > Order Management 2-5 Years

Dispatch Coordination 1-2 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 5-10 Years

• Customer Service Management 5-10 Years

Experience highlights

Schedule & Dispatch Coordinator

Afterhours Schedule & Dispatch Coordinator · Feb/2024 – Present

Handled customer calls and chats via ServiceTitan for HVAC & Plumbing company. Coordinated after-hours dispatch, processed payments, booked technicians, managed customer records and membership renewals.

Customer Service Manager / VA Manager

Etsy · Jun/2022 – Present

Managed Shop Manager messages, resolved buyer inquiries and order handling. Coordinated with Graphics Team on mockups, supported VA operations, managed cleaner bookings and customer follow-ups across calls and texts.

Operations Manager

Chains of US Dental Clinics · Jul/2018 – Present

Led operations across Telemarketing, Verifications, Customer Service, Collections. Expanded from 5 to 150 employees. Maintained Data Privacy Act compliance, created operations manuals, generated 5M pesos revenue from Collections.

Project Manager

Chains of US Dental Clinics · Sep/2015 – Present

Managed calls/emails across clinic managers and support teams. Coordinated procedure eligibility checks with dental insurance providers, monitored agent calls, supported QA calibration to maintain response quality.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In