Skills
Customer Support > Customer Relationship Management
10+ Years
Customer Support > Technical Support
10+ Years
Virtual assistant, Lead Generation Specialist, Data Entry
2-5 Years
Experience highlights
Virtual Assistant (Lead Generation Specialists)
Full Circle Placements
·
March/2022
–
/
Entered lead data into work sheet and ensured information accuracy.
Customer Service Representative
FUSION BPO
·
January/2021
–
Present
Documented process flows for various transactions handled via Peoplesoft financials system.
Claims Specialist (Medical Provider)
Optum Philippines
·
October/2019
–
Present
Identified trends in denied claims to improve adjudication processes.
Customer Service Representative(Medical Provider)
iPloy Staffing Solutions
·
April/2018
–
Present
Managed inventory of CPAP machines and replacement parts.
Customer Service Representative / Technical Support
Teletech Philippines
·
July/2015
–
Present
Resolved customer complaints in a timely manner by addressing root causes of the issue.
