General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Customer Service Associate with over 5 years supporting executives and teams across diverse industries. Skilled in managing administrative

Skills & Experience

Skills

Office and Administration > Data Entry 1-2 Years

Communication Skills 2-5 Years

Billing Specialist 1-2 Years

Retention Specialist 1-2 Years

Experience highlights

Team Leader

VXI Global Holdings BV · July/2017 – Present

• Led and supervised a team of representatives to achieve sales targets and customer service goals.
• Monitored team performance through regular performance reviews and metrics analysis.
• Collaborated with upper management to develop and implement sales strategies aligned with company objectives.
• Achieved a 20% increase in sales through team coaching and process improvements.

Customer Service Representative

IBEX Global · June/2016 – Present

• Provided exceptional customer service and support to AT&T ISM clients via phone and email channels.
• Resolved escalated customer issues and complaints effectively and in a timely manner.
• Utilized AT&T ISM systems and tools to accurately document customer interactions and maintain records.

Sales Associate

Convergys · March/2015 – Present

• Recommended appropriate OnStar service packages based on customer needs and preferences.
• Met or exceeded sales targets and performance metrics on a consistent basis.
• Utilized CRM systems to accurately record customer interactions and sales transactions.

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