Virtual Assistant | Customer Service Representative

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

scheduling appointments, drafting emails, providing customer service, managing your social media accounts, prospecting, cold emails, cold calling

Skills & Experience

Skills

Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability 2-5 Years

Experience highlights

Customer Service Representative

Fintech Call Center · February/2024 – Present

Responsibilities:

• Handle both outbound and inbound calls.
• Send and respond to emails based on customer issues or requests.
• Follow up daily and weekly on unanswered emails and calls.
• Ensure that customer information is up to date.
• Cold-call potential clients to offer services.
• Strong time management skills and the ability to multitask.

Virtual Assistant for Outreach Agency

APEX · November/2023 – Present

Responsibilities:
• Connecting and messaging possible clients on LinkedIn.
• Nurture conversation and initiate a call.
• Cold email using Instantly and update status using Trello.
• Create new profile in Trello and do consistent follow-ups.
• Cold-calling possible clients for partnership offers.
• Strong time management skills and the ability to multitask.
• Managed Calendly.

Virtual Assistant

Sklar Parenting · July/2021 – Present

Responsibilities:
• Prospecting on social media platforms; Facebook, LinkedIn, and Instagram.
• Manage and maintain contacts with the possible clients, sending welcome messages, follow-ups, and content in our Facebook group.
• Help plan and organize workshops twice a year.
• Proficiency with cloud-based platforms such as Google Docs, Skype, Voxer, and other remote team messaging apps.
• Good at using Microsoft Excel, spreadsheets, Ontraport, Kajabi and Vimeo.
• Strong time management skills

Real Time Analyst

Sutherland Global Services · January/2015 – Present

Responsibilities:
• Ability to understand, manage, and report metrics like Service Level, Occupancy, Staffing, etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Skilled in enterprising, very assertive, and proactive in solving staffing issues.
• Good verbal and written communication skills. Ability to communicate clearly and concisely.
• Ability to perform multiple tasks with attention to detail in a fast-paced environment.

Technical Support/ Sales Representative

Sutherland Global Services · March/2012 – Present

Responsibilities:
• Managed call flow and responded to any technical support needs of customers.
• Defined and documented technical best practices.
• Identified and solved technical issues with a variety of diagnostics tools.
• Participated in various incentive programs and competitions designed to support achieving production goals.

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