Customer Service Associate

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Results-driven Customer Service, Technical Support, and Training professional with over 7 years of experience in the BPO and remote work industries.

Skills & Experience

Skills

Coaching > Training and Development 1-2 Years

Customer Support > Customer Relationship Management 5-10 Years

Customer service 5-10 Years

Technical support 2-5 Years

Experience highlights

Customer Service Associate

Peak Support Global Enterprises, Remote · March/2024 – Present

Provided customer-facing support to business users via email, assisting with account
setup, ads or billing inquiries, and platform features (social networking platform that connects neighbors)
Helped small businesses optimize their presence on the app or website, resolved issues efficiently, and provide excellent experience
Note: Through year: 2025 but there's no 2025 in the dropdown

Customer Service Associate

Inevitable Agency, US - Remote · July/2024 – Present

Provided email support for subscriptions, orders, deliveries, and product inquiries.
Assisted with returns, and refunds while ensuring timely and professional resolution of
customer concerns.
Recruit streamers or content creators to become our affiliates and promote our products.
Note: it's all 2025 not 2024

Technical Support

Concentrix · May/2021 – Present

Billing support, responsible for the process of invoicing customers or clients for goods or services provided. It involves sending a bill or invoice that outlines the charges and payment terms.
Technical support, who assists customers who might run into issues with their cable, landline, internet, and mobile phones.

Customer Service Trainer & Associate

Ubiquity Global Services · November/2021 – Present

Financial tech that interacts with customers to address their questions, concerns, and complaints through chat and email.
Handled different programs (Fintech, Healthcare and Technical)
Facilitating training sessions or new hire classes
Skilled in conducting training needs analysis and developing training materials or process flow
Monitoring and evaluating training effectiveness
Collaborating cross-functionally to ensure alignment with organizational goals

Customer Service Associate

Panasiatic Solutions · May/2018 – Present

Ensure that customers have a first-rate experience with the products and services, as well as accurate and prompt resolution of technical problems with their devices.

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