Customer Service Representative | Freelancer

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a computer literate person and have the skills and knowledge to handle various tasks and responsibilities in the customer service industry.

Skills & Experience

Skills

Social Media Content Moderation 2-5 Years

Chat/Call/Email Customer Support> Inbound and Outbound 6 Months to 1 Year

Customer Service Healthcare Account Less than 6 Months

Experience highlights

Operations Customer Expert I • Advocate

Teleperformance · October/2024 – Present

We're helping our members by giving a straightforward explanation for medical bills, help scheduling appointments and
more. We're making sure that our members will have nothing to worry about their medical expenses. We advocates are always checking their health status and remind them about their health appointments, health plans, and other medical related needs.

Customer Service Representative • Crew Accommodation Agent (Travel Account)

CXI Services Inc. · January/2023 – Present

- Assisting Clients to make reservations depending on their request. Adapting to different customer personalities, and also handling
in unexpected situations.
- Giving a quality customer service through Chats, Emails, and Call.
- With an average of 60+ outbound calls daily.

Independent Contractor • Data Annotator

Appen · February/2019 – Present

- A Project based work that depends on guidelines that helps
AI to annotate text, image, audio and video.
- Rating a triplet set of reels and determine which of two reels
is more similar to the source reel.

Freelancer • Social Media Evaluator

Lionbridge Oy · October/2019 – Present

- Comparing pictures of two products and determine how
similar the products are based on the project guidelines and also reviewing images category for the product that is depicted.

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